[Notice] Account Information Unavailable After Region Integration & How to Submit an Inquiry
Hello, Architects.
We would like to provide an additional update regarding the issue where account information cannot be checked after the Region Integration.
We have identified that in some cases, the account migration may not have been completed properly.
We sincerely apologize for the confusion this may have caused and ask that you check the information below, depending on your situation.
1. If your account was linked only to [Google Play Games]
- We are currently investigating the issue where, for some accounts, data migration has been completed, but the linkage is not functioning properly when logging in through Google Play Games.
- Please rest assured that all data from your previously used account is safely stored.
- Once the issue has been resolved, we will provide further details through an additional notice.
2. If your account was linked to [two or more login methods], but your account information was not migrated
- Please submit an inquiry, including the CS Code shown after logging in. This will help us check which login method your existing account was linked to.
- Please understand that we may not be able to verify the detailed account information of the login method itself.
※ You can check your CS Code in-game via [Menu (三) > Settings > Account > Contact Us], and submit an inquiry.
* Customer Support: https://customer.withhive.com/com2us/faq/game/2854
If you submit an inquiry regarding this issue, we will review it promptly and provide guidance as quickly as possible.
Once again, we sincerely apologize for the inconvenience caused.
Compensation for those affected will be announced in a follow-up notice once the service has been fully stabilized and internal discussions have been completed.
Thank you.
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