Hello, commanders!
This is GM Tia from Light of the Stars.

We have identified areas where our previous events and the application of game items were insufficient, and we would like to inform you of the improvements and compensation arrangements.

Please refer to the details below:

【7 Days of Oath Event】
Issues:
- Lack of clarity regarding the event reward collection period.

Improvements:
- Extended the event period to 10 days, allowing commanders to receive rewards by logging in for only 7 days out of a total of 10.

Compensation:
- Rewards have been distributed to commanders who submitted requests by May 6, 2024.
※ Final distribution completed by May 13, 2024 (KST).
- Rewards have been retroactively applied based on the number of logins within 10 days of account creation.

Many commanders pointed out the lack of clarity in the previous 7 Days of Oath event banner, as the end time was not clearly indicated, and the event disappeared as soon as the 7th day arrived, leaving no room to claim rewards. Therefore, we extended the event period from 7 to 10 days and retroactively applied rewards to commanders who did not receive them within the initial 7 days, based on their login records.

Following the first distribution on May 10th(KST), we recognized that the compensation distribution was inadequate, so we further strengthened it, and all commanders who submitted requests by today have now received their compensation.

【Consecutive Purchase Event】
Issue:
- Unclear indication of the event end time.

Improvements:
- Displayed the remaining time of the event from the account creation date.

Compensation:
- Retroactively applied all missing rewards for purchases 1-5 times and distributed them via mail.
※ Final distribution completed by May 13, 2024(KST).
- Provided guidance for additional purchase requirements to commanders who did not meet the purchase count.

Despite being an event that checks product purchase history from the account creation date, confusion arose as the event was displayed in hours rather than days. To rectify this, we corrected the event display for clarity, ensuring that no unjustified additional purchases occurred during reward distribution by comparing purchase and reward receipt records.

Even if you did not receive rewards up to the 4th purchase, we retroactively applied all rewards by comparing purchase and reward receipt records for purchases Day 1- Day 5.

【Golden Bracelet】
Issue:
- The function of the Golden Bracelet did not work properly from May 2nd to 8th (KST).

Improvements:
- Temporarily fixed the effect to work correctly.

Compensation:
- Distributed [Crystal Sphere of Omen x30] via mail to all commanders who possessed the Golden Bracelet and summoned 10 times through [Pick Up Summonses].
※ Final distribution completed by May 13, 2024(KST).

We confirmed an error in the operation of the Golden Bracelet from May 2nd to 8th(KST). Although it was fixed during maintenance on May 8th, we could not individually verify all the summons made during that time. After much consideration, we decided to distribute the maximum possible compensation to all holders of the Golden Bracelet during that period via mail.

【Luck Charm Effect Application】
Issue:
- The Luck Charm effect applied even with a single summon since the launch.

Improvements:
- Temporarily fixed the Luck Charm effect to only activate on the 10 time summon.

Compensation:
- Analyzed data of commanders with the Luck Charm effect applied from the beginning of the launch.
- Retroactively applied additional compensation equivalent to x9 Crystal Spheres received to commanders with recorded effects.
※ Final distribution completed by May 13, 2024(KST).

We believed that the effect of the Golden and Silver Bracelets, which should only be applied on summoning 10x, was being applied on just 1 time summon, thus depleting the opportunities that should have occurred on the 10x summon. Therefore, we analyzed the data of commanders with the Bracelet effect applied from the 1 time summon, and retroactively applied additional compensation equivalent to x9 Crystal Spheres received to them.

In addition to the above, we want to acknowledge that there are still many significant and minor issues occurring daily, which our commanders kindly bring to our attention. We receive messages of encouragement as well as criticism, but each message is valuable to us and provides us with significant support.

Although somewhat delayed, the compensation measures for this recent error were implemented after much deliberation to adhere to the principles of:
- Retroactively applying compensation for rewards that commanders should have rightfully received during the game.
- Providing compensation up to the maximum limit of opportunities if retroactive application is challenging.

We apologize for the delay in compensation, but please understand that this decision-making process was prolonged as we carefully considered how to uphold these principles. We aimed to ensure that we did not betray the trust of our commanders and made every effort to do so.

We sincerely appreciate your understanding and support, and we will continue to strive to understand and empathize with the perspectives and sentiments of our commanders to provide genuine assistance.

Thank you.