FAQ - Account
Q: How do I recover my account?
A:If you have any issues regarding your account being lost, we highly suggest you provide us your Account Name, User ID, and other details via Customer Support. To contact Customer Support, you can directly send a ticket via in-game through 'Options or Gear icon settings > Player Info/Settings> Customer Service.'
Q: How do I secure my game data from being lost when I'm on a guest account?
A: To ensure your game data is safe, please follow these steps:
1. Link Your Account – Connect your game to a Huawei login to prevent data loss.
2. Avoid Uninstalling the Game – Guest accounts are stored locally and may be lost if the game is removed.
3. Do Not Clear App Data – Clearing app data may erase your progress if your account is not linked.
Guest accounts cannot be recovered, so we highly recommend linking your account to secure your progress as soon as possible.
Q: How to link my game account?
A: To link your account and secure your game progress, follow these steps:
1. Open Options (Gear icon) in the game.
2. Go to Player Info/Settings.
3. Select Link Account.
4. Choose the account you want to link (e.g., Huawei login).
This ensures your data is saved and can be recovered if needed.
Q: How do I log out of my account?
A: To log out of your account, follow these steps:
1. Open Options (Gear icon) in the game.
2. Go to Player Info/Settings.
3. Select Link Account.
4. Tap Logout.
You will be returned to the login screen, where you can sign in with another account if needed.
Q: Where can I find my User ID (UID)?
A: To locate your Account Number (UID), follow these steps:
1. Open Options (Gear icon) in the game.
2. Go to Player Info/Settings.
3. Look for your Account Number (UID).
4. Tap Copy to save it for future reference.
Q: Where can I find my Account Number (PID)?
A: To locate your Account Number (PID), follow these steps:
- 1. Open Options (Gear icon) in the game.
2. Go to Player Info/Settings.
3. Look for your Account Number (PID).
4. Tap Copy to save it for future reference.
Q: How do I delete my account? I want to start anew!
A: To delete your guest account, follow these steps:
1. Open Options (Gear icon) in the game.
2. Go to Player Info/Settings.
3. Tap Delete Account.
4. Accurately type the confirmation sentence that appears (e.g., *"I agree to delete this account"*).
5. Click Yes to confirm.
Important: Deleting your account will permanently erase all progress, and recovery will not be possible!
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