Dark Slayer

Q: Why can't I make a purchase in the game?
A: If your Huawei AppGallery account is logged out, in-game purchases may be restricted. Ensure that you are logged into your Huawei AppGallery account to complete your purchase. If you are playing as a guest, you should still be able to make purchases, but an active AppGallery login is required.

Q: I haven’t received the package I bought, but my money got deducted.
A: If your purchased package has not been delivered, please follow these steps:

1. Check your mailbox to see if you have received the package you purchased. If not, please wait, as purchases may take some time to reflect in your account.
2. If the package is still not received, submit a ticket through the in-game Options > Player Info/Settings > Customer Service.
3. Provide a detailed description of the issue.
4. Attach a screenshot of your purchase receipt, including the order date and order number, for verification.

Our team will review your request and assist you accordingly.

Q: Why was I charged more than the listed price?
A: Additional charges may include taxes or currency conversion fees applied by the app store or your payment provider. Please check your receipt for more details.

Q: Why did my payment fail?
A: Payment failures can happen due to insufficient balance, incorrect payment details, or temporary issues with the payment provider. Please check your balance, verify your payment method, and try again.