Account Migration - Individual Request Guide
Hello, Architects.
Regarding the Google Play Games account issue, five rounds of account migration have now been completed.
We sincerely apologize for the inconvenience caused.
If your account has not yet been migrated, or if you were unable to complete the migration within the designated period, we kindly ask you to contact Customer Support by following the instructions below.
■ Individual Account Migration Guide
Please submit an inquiry to Customer Support using a newly created account in the integrated app, including the information listed below. After verification, we will assist you with the migration.
[Customer Support]
■ Required Information for Customer Support Inquiry
1. Previous Account Information
- Previous account nickname and CS Code
- Previous account level
- Recent purchase history
- Verifiable in-game details (e.g., guild, etc.) (please provide as much detail as possible)
- Last device used to access the account (e.g., Note10, iPhone 12)
2. Account Information in the Integrated App
- CS Code of the newly created account in the integrated app (Required)
(Menu → Settings → Account → CS Code at the top of the screen)
- Consent to delete data from the newly created account
※ IMPORTANT
- If the account you wish to migrate is a Guest account or only linked to Google Play Games, the migration cannot be processed.
- During the migration process, your account may be temporarily suspended. This is part of a secure migration procedure, and we kindly ask for your understanding.
- Once the migration is complete, you will be notified through your inquiry response.
We will do our utmost to ensure your account is migrated safely.
Thank you.
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