Hello, Commanders!

This is GM Tia.

The customer service of Light of the Stars is divided into separate sections for error/bug reports, suggestions, and complaints to facilitate smoother and more systematic management and improvement.

Although it may be unfamiliar at first and somewhat challenging to use, it is essential to submit your inquiries through the appropriate channels to enable detailed review and appropriate action.

Here is a guide on how to use the customer center:

★ How to Use the Customer Center
🔗Go to Light of the Stars Customer Center

🎮 Accessing In-Game
⚙ Location: Profile > Player Details > Customer Service

📂 Customer Service Submission information
①  Bug Report
-For reporting errors affecting the entire game or individual players
🔗Go to Bug Report

② Suggestions
- For general suggestions regarding the game
🔗Go to Suggestions

③  Report User
- For reporting inappropriate chat behavior, improper language usage
- For reporting misconduct, including cheating or suspected abusive behavior
- For reporting violations of the operating policy
🔗Go to Report User

★ Notes on submitted inquiry
- Replies to submitted inquiry via dedicated category such as bug reports, suggestions, and user reports will not be provided on a 1:1 basis.
- After thorough review, we will provide guidance or announcements through notices or separate channel.
- For more details, please refer to the information provided on the dedicated channel.

We strive to ensure that your gaming experience is always enjoyable.
Thank you.