Known Issues(+4/2 Updated)
Hello, Adventurer. This is SealM on CROSS.
The Known Issues section focuses on the major issues that have significantly impacted the game and community, and which our team is actively addressing. Please note that while we aim to cover the most impactful issues, this list will not encompass every reported issue.
Check back regularly for updates on the status of these issues and information on resolved issues, or any new issues that may have been added.
We sincerely apologize for any inconvenience caused.
[Known Issues]
Details | Status | Date |
| An issue has been identified where players may be intermittently expelled when entering the Tower of the Sage while being attacked with Counterattack Settings set to ON. ※ Please try to enter while in a non-combat state whenever possible. | Resolved | Apr 2, 2026 |
| An issue has been identified where the prices of Limited Packages are incorrectly displayed as $0.11 on the Windows version. ※ This is a display issue only, and we are working to resolve it as quickly as possible. | Resolved | Apr 2, 2026 |
| An issue has been identified where Korean text is displayed when a pet is obtained as the result of a single pet synthesis. | On Progress | Apr 2, 2026 |
[Resolved Issues]
Details | Resolved Date |
| The issue where the Shiltz Pass menu could not be accessed has been fixed. | Mar 19, 2026 |
| Resolved an issue where players were intermittently expelled when attempting to claim the 4-week login reward on the AMERICA server. | Mar 21, 2026 |
| Resolved an issue where the game crashes when launching on iPhone 13 | Mar 21, 2026 |
| Resolved an issue where coupon codes cannot be entered in certain situations. | Mar 21, 2026 |
| Level achievement progress is now counted correctly. | Mar 26, 2026 |
| Resolved an issue where the summon screen does not display properly under certain environments and settings. | Mar 26, 2026 |
To ensure continuous improvements, we are actively reviewing your feedback and reports and sharing them with the relevant teams.
If you encounter any errors or unusual issues while playing the game, please report them through Customer Support. We will do our best to provide a more stable and enjoyable gaming experience.
Thank you.