Service Termination Notice
Summon legendary heroes and launch an endless charge!Hello, Heroes, This is GM Hammy from [Hamster Legend: Idle RPG]. First of all, we would like to express our deepest gratitudefor all the love and support you have shown to [Hamster Legend: Idle RPG] since our official launch. We have shared so many unforgettable memories together with all our Heroes. However, it is with a heavy heart that we announce the upcoming end of service for [Hamster Legend: Idle RPG], as it has become difficult to continue providing a sustainable game environment. Our journey with [Hamster Legend: Idle RPG] will come to a close on September 15, 2026. We sincerely apologize for bringing this unfortunate newsto all our Heroes who have enjoyed their time with us. Although our service is ending,we truly hope that the precious memories you made in [Hamster Legend: Idle RPG] remain special,and we wish you all the best in the future. Please review the details below regarding the service termination scheduleand refund procedures. 📢 Service Termination Schedule - Service Termination Announcement: August 12, 2026 (Wed) - End of Game Service: September 15, 2026 (Tue) ※ You can continue to play the game normally until the service ends. - Closure of Official Community & Customer Support: October 15, 2026 (Thu) [Important Notes on Service Termination] - Upon service termination, all account and game data will be safely deleted in accordance with applicable laws, regulations, and our Privacy Policy. ▷ Data that requires retention under relevant laws will be stored for the required statutory period before being permanently deleted. - Unused in-game items, currencies, and coupons will expire when the service ends. Please make sure to use them before the service closes. - Customer Support will remain active for a limited period after the game service ends to assist with any final inquiries. 📢 In-App Purchase Discontinuation & Refund Policy - Discontinuation of In-App Purchases: August 13, 2026 (Thu) after maintenance ※ In-app purchases will be disabled from this point onward. - Refund Application Period: August 13, 2026 (Thu) 10:00 – October 15, 2026 (Thu) 23:59 (UTC+9) ※ Refund inquiries can still be submitted via 1:1 Customer Support even after the game service ends on September 15, 2026. ※ Please be sure to submit your application within the refund period, as requests received after the deadline cannot be processed. [Refund Details]In accordance with our service termination, paid items purchased during the service period will be refunded as follows: ■ Refund Eligibility 1. Unused Paid Diamond Acorns purchased at any time since the launch of [Hamster Legend: Idle RPG]. 2. Unused Paid Items (Uncollected from Mailbox) purchased between July 13, 2026 (Mon) 14:00 and August 13, 2026 (Thu) 14:00 (UTC+9). ■ Refund Guidelines & Notes - Refunds are only eligible for unused paid currencies or packages that remain in your inventory or mailbox. - Free/Bonus currencies and items obtained through gameplay, achievements, or events are not eligible for a refund. - Products that take effect immediately upon purchase (e.g., instant consumable items, monthly subs already activated) are non-refundable. - Please ensure all required information is submitted accurately according to the provided format. We are not responsible for any disadvantages or processing delays caused by incorrect or missing information. - Refunds cannot be processed if the attached proof/data does not match your application details. - If bank transfer details (Bank Name, Account Number, Account Holder Name) are inaccurate, the refund payment cannot be completed. - Refunds will only be processed for submissions received within the designated refund period. - Refund processing times and policies may vary depending on store policies (Google Play Store / Apple App Store). ■ How to Apply for a Refund 1. Unused Paid Diamond Acorns Please submit a 1:1 inquiry through Customer Support in-game or on the Official Community using the format below:[Customer Support 1:1 Inquiry Direct Link]Subject: Refund RequestContent: 1. Account ID: 2. Server Name: 3. Character Name: 4. Quantity of Unused Paid Diamond Acorns to Refund: 5. Bank Account Details (for processing): Bank Name, Account Number, Account Holder Name※ You can check your Account ID and Server info under [Settings] > [Account] tab in-game. 2. Unused Paid Items (Uncollected Mailbox Items) Purchased Between July 13 – August 13, 2026 Please submit a 1:1 inquiry through Customer Support in-game or on the Official Community using the format below:[Customer Support 1:1 Inquiry Direct Link]Subject: Refund RequestContent: 1. Account ID: 2. Server Name: 3. Character Name: 4. Transaction / Order ID: (ex., GPA.0000-0000-0000-00000 for Google Play) 5. Purchased Item Name: 6. Purchase Date: ※ You can check your Account ID and Server info under [Settings] > [Account] tab in-game. ※ Note for Apple App Store Users: Due to Apple Store policy, developers cannot directly process refunds for App Store purchases. Please apply for a direct purchase cancellation/refund through the Apple App Store Customer Support. If you have any other questions or need further assistance,please feel free to reach out via our 1:1 Customer Support. We will do our absolute best to ensure a stable and pleasant service until the very end. Thank you.
