DVC

Hello.

This is Dragon Village Collection.

We would like to provide detailed information on the Mystery Lottery refund process.

Please check the details below.

▣ Mystery Lottery Refund Process Guide

■ Refund Eligibility

 - Mystery Tickets used from after the April 16, 2026 (Thu) update ~ April 20, 2026 (Mon) 12:27 (UTC).

■ Refund Method

1. Submitting a Refund Request

 - If you are eligible for a refund, please submit your refund request by April 30, 12:00 (UTC+9).

 - Partial refunds are not available. Upon application, all Mystery Lottery uses during the eligible period will be processed at once.

 - Please log into the game account for which you wish to process the refund, then submit a mail through the in-game Customer Support with the following information.

＊ Please note that if eligible items are traded or transferred to another Tamer via the Communal Playground after this notice is published, the refund will not be processed.

 [Required Information]

  - Payment receipt information

    Google: Payment receipt code beginning with GPA.

    Apple: Screenshot of the individual receipt available in the purchase history within the Apple Store app

    If you have no payment history, please omit this.

  - Consent to the refund process and item retrieval

  ＊ By providing consent, it will be considered that you have reviewed all refund procedures, item retrieval notices, and non-retrievable/non-refundable items included in this notice, and the process will proceed accordingly.

  ＊ Please make sure to carefully read through this notice before submitting your request.

  ＊ If you have already sent your receipt information to Customer Support, please resend only your consent.

2. Refund Process

 - Once a refund request is received through Customer Support, the refund will be processed as follows.

a. Item Retrieval

 - All items obtained through the Mystery Lottery during the eligible period will be retrieved.

 - Account access will be temporarily suspended while the item retrieval is in progress. (Approximately 30 minutes)

 - Please wait a moment and then attempt to log in again while the retrieval is being processed.

 - The following items will be retrieved.

※ If related Dragons were fused prior to the retrieval process, they will be rolled back to their pre-fusion state, and only Dragons obtained through Mystery Lottery draws (not trades) will be subject to retrieval.

※ If there is a shortage of Diamonds, Dragems, or other currency during the process, they will be processed as negative currency and deducted from future currency gains.

 ① Items obtained using Mystery Tickets (Egg Boxes, Moon Pieces, Objects) will be retrieved.

  ① - 1. If an Egg Box was opened, the obtained Dragon will be retrieved.

  ① - 2. If a Moon Piece was used to change a Dragon's Personality, it will be reverted to the Personality before the change.

  ① - 3. If an Object was installed, it will be uninstalled and retrieved.

  ① - 4. If an Egg Box was sold, the amount of Diamonds gained from that trade will be deducted.

  ① - 5. If an Egg Box was shared via the Communal Playground, Diamonds equal to the average server trade price of that Egg Box will be deducted.

  ① - 6. If a Moon Piece was shared via the Communal Playground, Diamonds will be deducted according to the Moon Piece conversion standard.

 ② In line with the retrievals in ① and ②, Mystery Points and items exchanged with Points will also be retrieved.

  ② - 1. Dragon Eggs held in the Egg Storage will be retrieved.

  ② - 2. If Moonlight Gems, View Charms, or Dragon Drinks have already been used and cannot be retrieved, they will be converted to Diamonds of equivalent value and retrieved.

  ② - 3. If a Dragon has been claimed from the Egg Storage, that Dragon will be retrieved.

  ② - 4. If a Dragon claimed from the Egg Storage has been sold in the Trading Post, the amount of Dragems gained from that trade will be deducted.

  [Diamond Conversion Standard]

  - Dimensional Moon Piece: 1,000 Diamonds

  - Rift Moon Piece: 400 Diamonds

  - Moonlight Gem: 250 Diamonds

  - View Charm: 100 Diamonds

  - Dragon Drink x100: 3 Diamonds

b. Refund Processing

 - Refunds will be issued for the items retrieved in step a.

 - If tickets were purchased using Dragems, they will be restored as Dragems.

 - If time-limited tickets were used, they will be reissued as time-limited tickets.

 - If obtained through paid packages or passes, individual reissuance will not be provided, and the purchase of each product will be cancelled instead.

 - If payment was made through the Apple App Store system, the refund process will be guided separately via a reply to your inquiry.

 - Once the refund is complete, a completion notification will be sent to the mail used to submit the refund request.

We will do our best to provide a pleasant service to our Tamers.

Thank you.