Has anyone received a response to their inquiry?
Good evening. I'm a Tamer from overseas.
I sent out this question the other day.↓
https://community.withhive.com/dvc/board/21/286184
I was worried because I hadn't received a reply to the bug report I sent to customer support, so I contacted them.
They replied, "We're busy so it's taking longer than usual, but we're carefully considering bug reports!"
…I waited. Still no response.
I'm not just sending a critical message, I'm asking because I'm having trouble with a bug regarding dragon breeding.
I didn't want to cause any inconvenience to the development team, so I sent it on March 8th, avoiding the peak period when we receive the most inquiries.
It's not listed as a "currently known bug" in the notification, so it's like it's been left unattended to me. How long should I wait?
Does customer support work? If anyone has received a response please let me know.
+Additional notes
The incubator bug appears to have been fixed.
Thank you for your cooperation in the verification. I'm sorry for the inconvenience.
0/3000