DVC

Hello, this is the Dragon Village Collection development team.

We would like to share additional measures regarding the test account issue in the East Asia server's 'Mystery Lottery' that occurred on April 16, and in particular, regarding our inadequate follow-up response. We are aware of the gravity of the situation, and we ask for your understanding that it took some time as we went through a thorough review and discussion process.

Before getting into the details, we would like to say that we are not dismissing the current situation as mere criticism or demands for compensation.

We have been closely monitoring Tamer feedback since the update, and we always keep in mind that these voices come from a place of deep affection for Dragon Village Collection. For that reason, it is difficult for us to fully grasp the disappointment our Tamers must have felt toward us. We are sincerely sorry.

1. Publishing the Mystery Lottery Activity Logs

 - First, we believe many Tamers have lost trust in the 'Mystery Lottery' system currently underway due to this incident. Before going into further detail, we would like to reaffirm that, aside from the malfunctioning test account in the 5th lottery box of Round 1, the development team was not involved in any Mystery Lottery purchases in any other round, nor did it have any impact on any other systems or content.

 - To support this fact, we are publishing the full logs of the top-tier reward acquisitions from the Mystery Lottery during the relevant time period, as requested by some Tamers.

Round 1 Top Reward Acquisition Log for the 1st through 5th Lottery Boxes on April 16

Link: https://community.withhive.com/dvc/ko/board/5/311619

 - Transparency regarding which Tamer receives which reward has always been the fundamental premise of the Mystery Lottery system, and the broadcast message log displayed within the menu was also part of that intention.

 - To demonstrate that no abnormal intervention has occurred since the initial test account incident, and that none will occur going forward, we have applied a patch tomorrow morning so that the acquisition history of top-tier rewards for all rounds can be checked at any time from within the menu, beyond just the time period mentioned above.

2. Update on Test Process Improvements

Following the 'Measures to Prevent Recurrence' shared in the previous Developer Note, we would like to share in greater detail the direction of our future test process improvements.

 - Making test accounts on the live server explicit: All accounts previously used for testing are currently being deleted. Going forward, QA accounts used to check side effects during actual patch applications, tutorials, and similar processes will be operated under explicit names such as [QA0001] and [QA0002].

  Additionally, we will be creating a separate isolated environment to ensure that the activities of these accounts do not impact the ecosystem of our actual Tamers.

 - Strict management of test accounts: In addition to making test accounts explicit, we will strictly manage and prohibit any unnecessary operations on those accounts that are not required for verification purposes.

3. Apology for the Inadequate Follow-Up Response

In some ways, this may be the most important reason we are writing this Developer Note.

On this matter, we have tried our best to step away from formality and write with sincerity, hoping that our genuine feelings will reach our Tamers in some way.

We are at a loss for words to express how sorry we are for the pain and disappointment caused to so many Tamers by last week's mistake and the inadequate handling that followed.

 - The test process malfunctioning in the live service

 - Failing to resolve the issue before it was brought to public attention by Tamers

 - Modifying the profile message to make the account appear to be a regular user, in an attempt to cover up the malfunction

There is no excuse for any of the above.

We feel especially heavy-hearted about the third point in particular. While modifying the account message was an attempt to conceal the problem, it inadvertently became an act that appeared to deceive many of our Tamers. In response, a strict warning has been issued to the employee involved, and the company is currently reviewing disciplinary action regarding the situation.

What makes us even more ashamed, however, is the content of the message that was chosen to make the account appear to be a regular user. The fact that the employee impulsively chose that particular wording in an attempt to 'pass as a player' is itself a reflection that we are well aware of just how much frustration and dissatisfaction our Tamers have been feeling.

While this situation was triggered by one individual's mistake, the entire development team and company take full responsibility for it. Going forward, we will approach our service and updates with deeper consideration, and work with greater care to continuously create a game that our Tamers can be satisfied with.

4. Additional Actions and Compensation Details

For the round in which lottery purchases were made by the test account, we provided additional tickets equivalent to those used without any retrieval. However, the development team has also acknowledged the concern that the results of that round may have influenced purchases in subsequent rounds. Therefore, if you wish to receive a refund for Mystery Lottery packages, please contact our Customer Support, and we will assist you with the refund process accordingly.

※ Refund eligibility: Mystery Lottery-related packages purchased from the event start until the time this Developer Note was posted

※ Refund process: Please send the payment receipt you wish to refund (available in your store purchase history) to Customer Support, and we will provide a refund or guide you through the refund process.

In addition, we felt that the compensation described in the previous Developer Note was somewhat insufficient to address the sense of loss felt by our Tamers, so we have prepared additional compensation.

Compensation will be sent via Mail during the morning of April 21 (Tue).

1) Eligible recipients

 - All Tamer accounts created before the end of maintenance on April 16

2) Compensation details

 - Compensation: 1,000 Diamonds

3) Reward Collection Period
 - After the April 21, 2026 (Tue) Mail delivery ~ April 26, 2026 (Sun) 14:59 (UTC)

Reward

1,000 Diamonds

We take seriously the disappointment and inconvenience you have experienced as a result of this incident. We also understand that rebuilding trust once it has been shaken is not an easy task.

Going forward, we will work to gradually restore your trust through more careful and responsible service operations. We sincerely apologize once again.

Dragon Village Collection Development Team