Hello, this is the Dragon Village Collection Development Team.

We would like to share our future plans in response to the inconvenience caused by the various issues that occurred during this Mystery Lottery event.

● Regarding Mystery Lottery Server Instability

First, we sincerely apologize for the inconvenience caused by server instability and connection issues during the Mystery Lottery event.

The entire development team is taking this matter very seriously and is working promptly to analyze the cause and stabilize the servers. We will continue monitoring and responding to prevent the same issue from recurring.

● Regarding the Event Period Extension

We have announced an extension of the event period for the servers affected by the issue.

This measure was implemented to make up for the participation opportunities of Tamers who were unable to take part normally due to periods when the event was unavailable on those servers. We ask for your understanding regarding the confusion caused by this unexpected schedule change.

● Recovery and Additional Compensation

Following the issue, we provided initial recovery compensation and additional compensation to Tamers who were unable to use their daily free tickets.

The compensation was determined with the aim of fully restoring the resources that could not be used due to the server issue, while also providing additional compensation for the inconvenience. At the time, the scope of compensation was set with fairness toward Tamers who participated in the event through purchases in mind. However, after reviewing the feedback sent by many Tamers, we concluded that the compensation already provided was not sufficient to fully address this issue.

Therefore, we reviewed additional compensation options unrelated to the Mystery Lottery and created a new Resolute Personality as a sign of our commitment to providing a stable service. The additional compensation will be distributed to all servers through Mail tomorrow evening.

 - Additional Compensation

  · 2 Resolute Moon Pieces

  · 10,000 Dragon Drinks

  · 5,000 Dragem

  · 1 Gender Change Ticket

● Sanctions Against Accounts Involved in Abnormal Use (Abuse)

Dragon Village Collection continuously monitors abnormal use. In particular, accounts involved in abnormal use (abuse) during the Mystery Lottery event are currently under thorough investigation, and strict sanctions and recovery of unfairly obtained benefits will be carried out.

● Future Direction of the Mystery Lottery Event

Through this operation, we confirmed that the current Mystery Lottery event structure makes it difficult to provide a stable service and a satisfactory user experience.

Accordingly, the Mystery Lottery will not return in its current competitive draw format. We will review the event structure and system from the ground up and introduce it in a new form only after sufficient verification.

We will continue striving to provide a more stable service environment.

From the Dragon Village Collection Development Team