[Notice] Information and Measures Regarding an Error with the Dragon Pass Theme Dragon
Hello,
This is Dragon Village Rumble.
The new dragon “Thunder God”, added through the January 29 (Thu) update, is the theme dragon for the February Dragon Pass.
During the Dragon Pass period, Thunder God can only be obtained for the first time through Dragon Pass rewards, and after the initial acquisition, it is designed to appear at a certain probability through Dragon Egg Hatching, Dragon Summoning, and Dragon Fusion.
However, despite the February Dragon Pass not having started yet, an issue was identified where Thunder God intermittently appeared in the summon list of some Tamers.
This issue was confirmed to be caused by a system error and has been immediately fixed through a server patch.
In addition, any Thunder God dragons that were obtained without meeting the proper acquisition conditions were unavoidably retrieved.
We sincerely apologize for the inconvenience and confusion caused during this process.
For Tamers who experienced inconvenience due to this measure, we have refunded the costs used for Dragon Summoning and provided the following compensation as a token of our apology.
■ Compensation Details
· Refund of Gems used for summoning
· Keys ×20
· Gems ×2,000
Through this incident, we have deeply recognized shortcomings in our system verification process, and we will further strengthen related inspection and verification procedures to prevent similar issues from occurring again.
Once again, we sincerely apologize for the inconvenience caused, and we will continue to do our utmost to provide a more stable service.
Thank you.
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