Hello.This is the Astelia 2 operation team. Currently, it has been confirmed that there are issues with logging in properly depending on some browser environments on the PC version. We are currently checking the related content, and until the problem is resolved, please change your default browser using the method below. ■ Occurrence- Target platform: PC (Windows)- Occurrence: Issues with logging in properly in some browser environments ■ Temporary solution- Please change the default web browser to Google Chrome and then run the game. ■ How to change the default browser1. Open the Windows settings menu.2. Go to Apps → Default apps menu.3. Select Google Chrome.4. Change the default web browser to Chrome through the default settings.5. Completely exit the game and then restart it to attempt to log in. We apologize again for the inconvenience caused in using the game, and we will do our best to provide a more stable service environment. Thank you.

Hello.This is the Astelia2 Operations Team. Maintenance for error correction is scheduled to take place.​During the maintenance period, please be aware that game access may not proceed smoothly,and we kindly ask you to check the maintenance schedule and details below to avoid any inconvenience.​■ Maintenance Schedule Notice1. Maintenance Schedule- 2026.11.05ㄴ Asia: 20:20 ~ 20:40 (UTC +8)ㄴ America: 08:20 ~ 08:40 (UTC -3)​2. Maintenance Details- Fixing the issue where characters cannot move due to crowding when entering the boss raid map- Fixing the issue where damage is not applied when hit by certain boss skills​■ Notes※ Game access will not be possible during the maintenance period.※ The maintenance time may open earlier or be extended depending on the progress.​If there are any changes to the information provided above, we will inform you again.​Thank you.

Hello.This is the Astelia2 Operations Team. To celebrate the global official launch of Astelia2,we have prepared a special coupon as a token of gratitude for all adventurers! We sincerely thank all adventurers who have started a new adventure,and we hope you enjoy even more exciting adventures with the prepared coupon rewards. Please check below for more details. 🎁 Special Coupon Information- Coupon Code: ASTELLIA2THANKS- Coupon Rewards ㄴ Regular Astel 11 Summon Tickets ㄴ Regular Avatar 11 Summon Tickets ㄴ 10 Combat Awakening Scrolls ㄴ 10 Combat Support Scrolls ㄴ 10 Advanced Growth Scrolls ㄴ 10 Growth Scrolls - Usage Period: ~ 2026.11.12 23:59 (UTC+8) ■ How to Use the Coupon- Access the coupon registration menu in the game.- Enter the provided coupon code.- After completing the coupon registration, receive the rewards in your in-game mailbox. ■ Notes- The coupon can only be used once per account.- Once the coupon usage period ends, rewards cannot be received.- Coupon rewards will be delivered via in-game mail. Thank you once again for your interest and support for Astelia2. We will continue to do our best to provide various events and enjoyment for adventurers. Thank you.

Hello.This is the Astellia2 operation team. The maintenance has been completed.​[Maintenance Reward]- 500,000 Gold- Advanced Astel Summon Ticket x 1​You can check the rewards delivered through the mailbox.We will strive to provide a stable service.​Thank you.

Hello.This is the Astelia2 operations team. Maintenance for error correction is scheduled to take place.​During the maintenance period, please be informed that game access may not proceed smoothly,and we kindly ask you to check the maintenance schedule and details below to avoid any inconvenience.​■ Maintenance Schedule Notice1. Maintenance Schedule- 2026.11.05 ㄴ Asia: 15:30 ~ 15:45 (UTC +8) ㄴ America: 04:30 ~ 04:45 (UTC -3)​2. Maintenance Details- Fixing errors in the Dimension Library main quest​■ Notes※ During the maintenance period, game access will be unavailable.※ The maintenance time may open earlier or be extended depending on the progress.​If there are any changes to the information provided above, we will inform you again.​Thank you.

Hello.This is the Astelia2 Operations Team. We have confirmed the issue related to the Dimension Library, and it has been verified that if the Dimension Library is cleared before progressing with the main quest,it may result in an inability to proceed normally with the main quest afterwards. We have identified the cause of the issue and are working on a fix as quickly as possible. However, for accounts that have already encountered this issue, additional modifications are required on a per-account basis. Accordingly, we plan to temporarily restrict access to the affected accounts in sequence and then proceed with the modification work as follows: 1. Temporarily restrict access to the affected accounts.2. Proceed with the modification work to resolve the issue.3. After the modifications are completed, lift the access restrictions to allow normal gameplay. This process is expected to take about 5 minutes per account, and we kindly ask for your understanding as gameplay may be temporarily restricted during this time. We will promptly inform you of any additional progress related to the modification work through official announcements. Once again, we sincerely apologize for the delay in response and any inconvenience caused by this issue. Thank you for your patience and understanding. Thank you.

Hello.This is the Astelia2 Operations Team. It has been confirmed that some users are experiencing a "Unofficial Application Version Detected" popup when launching the game, and the game does not run properly. The issue has been fixed, and a new version reflecting the changes has been released on Google Play. ■ Fix Details- Fixed the issue where the abnormal app detection popup was incorrectly displayed ■ User Guide- Target Platform: Google Play (Android) Please update to the latest version on Google Play and then launch the game.If the same issue occurs after the update, please contact customer support. We sincerely apologize for the inconvenience caused while using the game, andwe will do our best to provide a more stable service. Thank you.

Hello.This is the Astelias2 operation team. We would like to inform you about the Atra Ranking Season 1, which is being held alongside the global official launch of Astelias2. The Atra Ranking is a seasonal ranking system where you can earn ranking points through various in-game content and Atra Pass missions, and receive rewards based on your accumulated points ranking at the end of the season. Please check below for more details. 🏆 Atra Ranking Season 1 Information■ Season Schedule- Season 1 Start: 2026.11.05- Season 1 End: 2026.12.03 ■ How to Participate in Atra Ranking- Atra Ranking points can be earned through various activities in the game. → Participate in designated in-game content and complete missions → Complete Atra Pass missions → Participate in other content that grants ranking points※ The Atra Ranking points earned during the season will accumulate, and the final ranking will be determined based on the total accumulated points at the end of the season. ■ Season Ranking RewardsAfter the season ends, [Atra Coin] will be distributed based on the final ranking.Atra Coin can be used for various item exchanges, etc. ■ Important Notes- Atra Ranking operates on a seasonal basis, and rewards will be distributed based on the final ranking at the end of the season.- The conditions and quantities for earning ranking points may vary by content.- Ranking rewards and operation schedules may change depending on service conditions, and we will provide separate notices if changes occur. We will do our best to ensure stable operations so that the various activities and challenges of adventurers can lead to the enjoyment of ranking competition. We appreciate your interest and participation in Atra Ranking Season 1. Thank you.

Hello.This is the Astellia2 operation team. Thank you for your warm interest and support during the pre-registration period as we wait for the new beginning of Astellia2. Experience new adventures unfolding in a vast fantasy world with various classes and Astels right now! 📢 Game Download Information✦ Google Play: [Go to]✦ ONE store: [Go to]✦ PC: [Go to] ※ You can also search for 'Astellia2' in each store to download it. 🎁 Pre-registration Achievement Reward InformationThanks to the enthusiastic support of adventurers, we have achieved 1 million global pre-registrations!We would like to inform you of the special rewards prepared to celebrate the achievement of the pre-registration goal. ■ Pre-registration Rewards- Advanced Growth Scroll (Account) x 10- Combat Awakening Scroll (Account) x 10- Common Avatar Summon Ticket x 1- Common Astel Summon Ticket x 1 ■ Pre-registration Achievement Rewards- Gold × 1,000,000- Astra (Character) × 100- Seven Star Shard (Account) × 30- Designated Class Rare Avatar Summon Ticket Box x 1- Rare Astel 'Paphilia' Guaranteed Summon Ticket x 1 ■ Reward Distribution Information- Distribution Method: Delivered to in-game mailbox Astellia2 is a new world of adventure created together with adventurers from around the world. We will continue to provide enjoyable experiences through various content and updatesand will do our best to provide stable services. Thank you for joining us on the new journey of Astellia2. Thank you.

Hello.This is the Astellica 2 operation team. After completing the pre-download, it has been confirmed that an abnormal update popup appears when starting the game. This issue occurred due to an IP allowance setting problem, and quick fixes have been made, so it has now been normalized. Adventurers who have already completed the pre-download can confirm the normalized state by completely exiting the game and running it again without any separate reinstallation. We sincerely apologize for the inconvenience and confusion caused by unexpected issues during the pre-download process. We will be more careful in checking and preparing to provide a stable service environment until the official opening. Thank you.

Hello.This is the Astellia2 operation team. With the grand opening on November 5th approaching, we have started pre-downloads so that adventurers can use the game more smoothly. Download the game in advance and prepare for a new adventure before the official service opens! ■ Pre-download Information- Pre-download platforms: Google, One Store- Pre-download start date: November 4, 2026- Official service opening date: November 5, 2026- Download links ㄴ Google: [Go to link] ㄴ One Store: [Go to link] ㄴ PC: [Go to link] ■ Notes- Pre-download is a feature that allows you to install the game in advance before the official service opens.- Even if you complete the pre-download, you will not be able to access the game until the official service opens.- There may be some additional data patches before the official launch. Thank you to all adventurers who have been waiting for Astellia2.We look forward to meeting you at the start of a new adventure on November 5th. Thank you.