Greetings from Com2uS. 

Please read below for a known issue in the game.

[Oct. 20 Known Issue]

1. (EAST server) [Live Match] An issue where the next season does not start [Fixed on Oct. 20, 9:55 PM EDT]

 - This issue has been fixed.

 - You can claim your season reward and tier reward when you enter Live Match after the stabilization period.

We apologize for the inconvenience and will do our best to provide better service.

Thank you.