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Frostpunk: Beyond the Ice

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Abnormal Package Purchases Refund Notice



Greetings Captains.


We sincerely apologize for any inconvenience experienced.


Following the early access launch, we found an issue where an abnormal package was mistakenly 

presented and became available for purchase.


We fixed this issue with the Jan. 31st patch,

and now we're working on refunds for users who purchased the package.

 * Please note that the package items obtained will not be retrieved.

 * The refund process might take several days, depending on the platform.


Thank you for understanding.

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